Frequently Asked Questions

Do you ship internationally or to the US? Not yet! We currently ship within Canada only, but we are lovingly preparing our expansion to the US and internationally soon. Sign up for our newsletter to be the first to know when our global rituals become available.
How long does shipping take? Delivery times depend on your location and the shipping tier selected at checkout (Standard vs. Express). You will receive a tracking notification the moment your parcel leaves our atelier.
When will my order ship? Orders are meticulously prepared, packaged, and dispatched from our atelier within 2–3 business days.

Can I return a product if I change my mind? Due to the intimate nature of botanical skincare and our commitment to uncompromising hygiene and safety standards, we are unable to accept returns or exchanges on opened or used items.
What if my item arrives unopened and I'd still like to return it? We welcome returns on unopened, unused products in their original packaging within 14 days of delivery. Please reach out to us at ahlan@darzahr.com with your order number to begin the process. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
What if my order arrives damaged, defective, or incorrect? We will always make this right. Please email ahlan@darzahr.com within 5 days of delivery with your order number and a quick photo of the issue, and we will promptly arrange a replacement or refund.
Do you offer exchanges? At this time, we do not offer direct exchanges. If you wish to experience a different formulation, please follow our return process for unopened items and place a new order.
I had a reaction to a product. What should I do? Please discontinue use immediately and connect with us at ahlan@darzahr.com — we take your skin's health seriously and want to guide you personally.
For full details, please view our Return & Refund Policy.

Are your products suitable for sensitive skin? Yes, our botanical formulas are intentionally crafted with gentle, nourishing ingredients designed to respect all skin types, including sensitive skin. We invite you to explore The Botanical Library for a deeper look into each ingredient's properties, or visit individual product pages for guidance on how to integrate them into your routine.
Do you test on animals? Never. Our formulations are proudly 100% vegan, cruelty-free, and ethically developed.
Are your products free from parabens, sulphates, and synthetic fragrance? Yes — our collections are entirely free from parabens, sulphates, mineral oil, silicones, and synthetic fragrances, relying instead on pure botanical performance and clean preservation systems.

Can I cancel or change my order after placing it? If you contact us within 2 hours of placing your order at ahlan@darzahr.com, our team will do everything possible to accommodate adjustments before fulfillment begins in the atelier.
Do you offer gift wrapping or special notes? Every Dar Zahr order arrives in our signature unboxing presentation, designed to feel like a considered gift to yourself or someone special.

Still have a question? Reach out to our concierge team at ahlan@darzahr.com — we are always here to assist you and typically respond within 24–48 hours.

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