Terms of service

Overview

Welcome to Dar Zahr! The terms “we”, “us” and “our” refer to Dar Zahr. Dar Zahr operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Dar Zahr is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services—or by purchasing something from us—you engage in our “Service” and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Products & Small-Batch Formulation

We have made every effort to provide an accurate representation of our products and services in our online stores. However, because our formulas are crafted in small batches using natural botanicals, slight variations in color, aroma, or texture may occur from batch to batch.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered digitally. All descriptions of products and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the sales or quantities of any products to any person, geographic region, or jurisdiction.

Section 3 - Orders & Purchases

When you place an order, you are making an offer to purchase. Dar Zahr reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Dar Zahr confirms acceptance and processes payment.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed. Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores, and to promptly update your account and payment details as needed.

Section 5 - Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are the property of Dar Zahr, its affiliates or licensors and are protected by Canadian and international copyright and trademark laws.

These Terms permit you to use the Services for your personal, non-commercial use only. The unauthorized use, reproduction, distribution, modification, creation of derivative works, or copying of Dar Zahr branding, copywriting, or product imagery is strictly prohibited. Dar Zahr’s names, logos, product names, designs, and slogans are trademarks of Dar Zahr.

Section 6 - Optional Tools & Third-Party Links

You may be provided with access to optional third-party tools or links to websites operated by third parties which we neither monitor nor control. We accept no responsibility or liability whatsoever arising from or relating to your use of optional third-party tools or websites. Please review carefully any third-party policies and practices before engaging in any transaction.

Section 7 - Relationship with Shopify

Dar Zahr is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Dar Zahr. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Dar Zahr, including any injury, damage, or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Dar Zahr.

Section 8 - Prohibited Uses & Autonomous Agents

You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful purpose, to violate any laws, to infringe upon our intellectual property rights, to harass or harm our team, or to transmit malicious code or spam.

Additionally, no autonomous software or AI "Agent" may access or interact with our Services unless it explicitly identifies itself in HTTP/HTTPS requests via its user agent string (Agent/[agent name]) and complies with anti-scraping and security protocols. We reserve the right to suspend or terminate access for any violation.

Section 9 - Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. EXCEPT AS EXPRESSLY STATED BY DAR ZAHR, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Section 10 - Limitation of Liability & Indemnification

To the fullest extent provided by law, in no case shall Dar Zahr, our directors, officers, employees, affiliates, agents, contractors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of any of the services or any products procured using the service.

You agree to indemnify, defend, and hold harmless Dar Zahr and Shopify from any losses, damages, liabilities, or claims (including reasonable legal fees) arising out of your breach of these Terms or your violation of any law or rights of a third party.

Section 11 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Section 12 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Section 13 - Contact Information

Questions about the Terms of Service should be sent to us at ahlan@darzahr.com.